Support
Need help with Tonus Health?
Contact us:
Support email: support@tonus.al
Privacy email: privacy@tonus.al
Website: https://tonus.al
Legal entity: Tonus SH.P.K.
Address: Rruga Dardania, A21, H1, Nr. 29, Fushë Kosovë, Republic of Kosovo
Phone: No public support phone is currently provided. Please contact us by email.
Common Support Topics
I cannot log in
Send us the email address used for your account and a description of the issue. Do not send your password.
My Tonus code does not work
Send:
- A photo of the code
- The package type, if available
- The date and store where you purchased the product, if available
- The error message shown in the app
Codes may be rejected if they are expired, already redeemed, mistyped, damaged, invalid, or suspected of abuse.
The photo calorie scanner is inaccurate
Photo-based calorie scanning provides estimates only. Lighting, portion size, hidden ingredients, sauces, oils, and recipe differences can affect the result.
You can manually adjust or correct entries where the app allows.
I want to delete my account
Use this page:
I have a privacy question
Contact:
Response Time
We aim to respond within 2 business days, excluding weekends and public holidays.